Connecticare customer service Welcome to the ConnectiCare member portal, where you can find doctors, compare costs, and view claims. 6 out of 5 stars. Unfortunately this position has been closed but you can search our 114 open jobs by clicking here . 6 out of 5 stars in 16 Glassdoor reviews. Make an appointment today for in-person help at a ConnectiCare Center. Dec 18, 2020 · Strong customer service skills. 3 years of customer service experience, preferably in operations or in a call center environment required; 3 years of claims related experience required; 2 years of supervisory experience in a customer service or health care environment preferred; Extensive knowledge of insurance contracts, medical, hospital and dental procedures preferred 1+ years of experience managing staff and processes in a customer service environment preferred; Telephone customer service experience preferred; Prior experience in a healthcare organization, medical office, sales/service, or billing environment preferred Average ConnectiCare Customer Service Representative hourly pay in the United States is approximately $19. Jul 6, 2022 · ConnectiCare has received Stevie ® Awards in a variety of categories each year since 2018. At least 2 years of previous customer service experience in a medical office, sales/service or billing environment required; telephonic customer service experience preferred Knowledge of Medicare Regulations/Product, ICD-9 and ICD-10 diagnosis, CPT-4, UB82 revenue codes, UB92 revenue coding and procedural coding desired • At least 2 years of previous customer service experience in a medical office, sales/service or billing environment required; telephonic customer service experience preferred. 30, you can call us from 8 a. , seven days a week. 3 years of customer service experience, preferably in operations or in a call center environment required; 3 years of claims related experience preferred; 2 years of supervisory experience in a customer service or health care environment preferred; Extensive knowledge of insurance contracts, medical, hospital and dental procedures preferred Large group plans – contact your ConnectiCare account service representative or account manager. If the information is available, it can be provided to members by ConnectiCare Customer Service or by contacting your office. 3 - 5 years of experience working with customers in customer service, medical or managed care environment required; Experience in evidence-based health and lifestyle coaching techniques preferred; willingness to attend appropriate training and certification classes required Customer Service Representative - HEP Program (Former Employee) - Farmington, CT - January 26, 2018 love the atmosphere I gained a lot of good experiences , only wish I had a longer assignment. Available Monday through Friday from 8 a. Whether you are a member, broker, provider, or media, you can call, email, or visit a ConnectiCare center near you. to 8 p. Providers: 860-674-5850 or 800-828-3407. Provider Portal Registration Form To ensure HIPAA compliance, we look to our providers to manage who may see their financial information and members’ protected health information. We now have centers across the state. Providers, members, or their designee can contact the Customer Service Department to request a sign language interpreter for a provider appointment. Sep 9, 2024 · Knowledge of operations including claims, systems, reporting, customer service, enrollment and billing (Required) Ability to empathize from customer's perspective and to understand needs and 'pain points' (Required) Excellent communication skills (verbal, written, presentation, interpersonal, negotiations, persuasion) (Required) Sep 3, 2024 · Up to 2 years of customer service experience; Microsoft office experience; with keyboarding and basic computer proficiency; Strong customer service skills; Excellent written and communication skills; Strong problem-solving and multi-tasking skills; Ability to collaborate and work effectively within a team environment; Preferred Qualifications: Login Template Title - ConnectiCare At least 2 years of previous customer service experience in a medical office, sales/service or billing environment required; telephonic customer service experience preferred. Find out about ConnectiCare Medicare medical appeals, member services, special needs plans, and more. (P) • Strong communication skills (verbal, written, presentation, interpersonal). Summary: Manage the day-to-day responsibilities of telephone performance, coaching/counseling the customer service team, and inventories of offline. Members may request your language, race, and ethnicity. We are seeking dynamic Customer Service Representatives to join our Call Center in Albany, NY starting February 2022! Connecticare is a leading health plan in the 3 years of customer service experience required, preferably in operations or in a call center environment; 3 years of claims related experience required; 2 years of supervisory experience in a customer service or health care environment preferred; Extensive knowledge of insurance contracts, medical, hospital and dental procedures preferred Apr 6, 2023 · Farmington, Conn. (R) 3+ years of customer service experience, preferably in operations or in a call center environment required; 3+ years of claims related experience required; Proficient with MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, etc. In 2010 it installed new systems to increase claims processing times and reduce paperwork, as well as provide better online services to members. Call 800-224-2273 (TTY: 711) or visit a ConnectiCare Center. , Monday through Friday. Learn more at ConnectiCare. Get friendly ConnectiCare customer service to choose a health insurance plan or get help. ) required A minimum of two (2) years’ experience in customer service; one year must be in a call center setting A college degree is preferred Health insurance experience is a plus With secure, convenient access to the ConnectiCare provider portal, you can: View status of pending bills and claims; Keep your profile up to date May 15, 2023 · Languages available at a provider location are published in our provider directories. Our hours are 8 a. Switch to: members brokers ©2021 ConnectiCare. Find the best way to reach ConnectiCare customer service for your needs. View the ConnectiCare Medicare Advantage Group Agreement. , Monday to Friday. As shared in the August edition of Office Visit, starting Oct. Very fast pace environment and the training is a minimum of 2 weeks 25 Temp/Call Center positions to start on September 7, 2021 thru February 2022. In 2016, we became the first health plan in the state to open enrollment-and-service centers. 1 to March 31, you can call us from 8 a. Please call [VDNPHONE] (TTY: 711). • Knowledge of Medicare Regulations/Product, ICD-9 and ICD-10 diagnosis, CPT-4, UB82 revenue codes, UB92 revenue coding and procedural coding desired. 1 to March 31, you can call from 8 a. com or call 800-723-2986 for broker sales and support services. Residents may be able to enroll at any time through Access Health CT if they:. In 2021, the company took home a gold award for Innovation in Customer Service – Other Service Industries, silver for Best Customer Satisfaction Survey, and bronze for Best Engagement Initiative. From Oct. Nov 7, 2023 · Customer Service professionals working at ConnectiCare have rated their employer with 3. If you apply to a job, you will be treated as a referral from me. m. Knowledge of health insurance industry. Ability to arrive to work when scheduled and on time Description of Duties: Receive, answer and/or record telephone/correspondence/e-mail inquiries from subscribers, providers, and other consumers Description of Duties: Receive, answer and/or record telephone/correspondence/e-mail inquiries from subscribers, providers, and other consumers Feedback from members about the plan’s service and care The number of members who left or stayed with the plan The number of complaints Medicare got about the plan Data from doctors and hospitals that work with the plan More stars mean a better plan – for example, members may get better care and better, faster customer service. Oct 15, 2024 · Speak to a ConnectiCare Medicare Specialist who can help you find the best plan for your needs. (R) Oct 1, 2024 · Our ConnectiCare Medicare Connect Concierge advocates are available to assist you. Members: 860-674-5757 or 800-251-7722 (TTY: 711) Special Investigative Unit Members may call ConnectiCare customer service at 800. We have collaborative relationships with the state’s doctors and premier health systems to see that our members get the care they need. (R) • 3+ years of claims related experience. There are also important rules that govern involuntary termination. The data is stored in a HIPAA-compliant database. Up to 2 years of customer service experience; Microsoft office experience; with keyboarding and basic computer proficiency; Strong customer service skills; Excellent written and communication skills; Strong problem-solving and multi-tasking skills; Ability to collaborate and work effectively within a team environment; Preferred Qualifications: Strong customer service skills. Dependability and adaptability. For step-by-step instructions on using the Message Center, see these guides and videos on how to search and view messages: Call the ConnectiCare Customer Service number on the back of your member ID card. If you do not know who that is, or you’re the Office Manager creating a new account, please refer to the Provider Customer Service contact information below. Paper claim submission: Strong customer service skills; Knowledge of health insurance industry; Exemplary oral and written communication skills; Dependability and adaptability; Commitment to quality and continuous improvement; Strong problem solving skills to be applied to a wide array of business challenges ; Expert in all systems and processes; Bi-lingual Spanish Nov 1, 2024 · The Open Enrollment Period for 2025 health and dental insurance coverage begins November 1, 2024. (R) • Detail orientated; proven ability to successfully organize and prioritize multiple tasks with competing deadlines. EmblemHealth: 866-447-9717; ConnectiCare: Commercial: 860-674-5850; Medicare: 877-224-8230; Guides and videos. The Federal Government has very stringent policies pertaining to enrollment and disenrollment in Medicare. Knowledge of Medicare Regulations/Product, ICD-9 and ICD-10 diagnosis, CPT-4, UB82 revenue codes, UB92 revenue coding and procedural coding desired. • 3+ years of customer service experience, preferably in operations or in a call center environment. 5 days ago · If you did not submit the grievance or appeal, you may contact Provider Customer Service for assistance. Members benefit from award-winning customer service and in-person help around the state. ConnectiCare’s payer ID number for electronic claims submission: 06105 For additional information, contact Provider Services at 860-674-5850 or 800-828-3407. 1, 2023, we require third-party billing companies to use our provider portal before calling us. Many ConnectiCare plans also include a general medical physicians telemedicine benefit through Teladoc. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Commitment to quality and continuous improvement. Small group plans – contact your ConnectiCare account executive or account manager, e-mail FFSsales@connecticare. (R) At least 2 years of previous customer service experience in a medical office, sales/service or billing environment required; telephonic customer service experience preferred. February 2020: ConnectiCare centers win silver for innovation in customer service, bronze for best customer engagement initiative, and bronze for best customer Oct 15, 2024 · ConnectiCare's customer service team is here to help. All A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. myConnectiCare makes it easy to access your health plan information any time you need it, wherever you are. Strong problem-solving skills to be applied to a wide array of business challenges. – April 6, 2023 – ConnectiCare has awarded a Silver Stevie ® Award in the Most Valuable Response by a Customer Service Team category, and a Bronze Stevie ® Award in the Customer Service Department of the Year category in the 17th annual Stevie Awards for Sales & Customer Service. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, internal peer equity, and market and business considerations. Teladoc’s staff of board-certified doctors are available by phone or video chat for non-emergency health conditions. Health Delivery Organizations (HDOs) Assessment With secure, convenient access to the ConnectiCare provider portal, you can: View status of pending bills and claims; Keep your profile up to date May 15, 2023 · Languages available at a provider location are published in our provider directories. , Monday through Saturday. Prefer to have ConnectiCare contact you? In-Person Hiring Event Wednesday, March 27, 2024 (8am to 12:30pm & 2pm to 6pm) and Thursday, March 28, 2024 (8am to 1pm) Marriott Albany - 189 Aug 12, 2024 · In-Person Hiring Event Thursday, September 5, 2024 (8am to 12pm & 1:30pm to 6pm) and Friday, September 6, 2024 (8am to 1pm) Marriott Albany - 189. Jan 31, 2022 · At least 2 year’s of previous customer service experience, highly desired in a medical environment or call center environment Knowledge medical terminology and coding strongly preferred Excellent oral, written and interpersonal communication skills required Feb 15, 2024 · A new feature on the provider portal allows you to chat with a Provider Customer Service Representative. 71, which is 20% above the national average. 224. Sep 15, 2023 · The encrypted form can be found on (EmblemHealth| ConnectiCare). • 2 – 3+ years of previous customer service experience in an insurance/managed healthcare sales environment (Preferred) • Pre-Sale expertise (Preferred) • Experience with SalesForce (Preferred) • Additional experience/specialized training/certification may be considered in lieu of degree requirement (Required) At least 2 years of previous customer service experience in a medical office, sales/service or billing environment required; telephonic customer service experience preferred. Learn more about our plan options and ask your broker about ConnectiCare. 30, you can call from 8 a. Exemplary oral and written communication skills. com. This is an average score with the overall rating of ConnectiCare employees being 3. to 6 p. We are seeking dynamic Customer Service Representatives to join our Call Center in Syracuse, NY starting November 2022! Connecticare is a leading health plan in With a focus on customer service, ConnectiCare has also been investing in technology improvements. Health Delivery Organizations (HDOs) Assessment • Customer service experience, preferably in a call center. please refer to the Provider Customer Service contact A good faith estimate of the compensation range for individuals hired to work for the EmblemHealth Family of Companies is provided. Ability to arrive to work when scheduled and on time • 3+ years of customer service experience, preferably in operations or in a call center environment. Customer Service for Billing Companies. From April 1 to Sept. Get quick access to your member ID cards, find care near you, view your claims, and more. Thanks for your interest in the Customer Service Representative position. Employers enjoy easy online administration, including enrollment and premium bill payment. The Health Enhancement Program (HEP) Customer Service Associate 3 – 5+ years of experience working with members in customer service, medical or managed care environment required; Experience communicating directly with customers, assessing needs, and connecting customers with resources required; Knowledgeable on how to navigate all aspects of medical care and managed care system; health and wellness preferred Nov 18, 2022 · 3 years of customer service experience, preferably in operations or in a call center environment required; 3 years of claims related experience preferred; 2 years of supervisory experience in a customer service or health care environment preferred; Extensive knowledge of insurance contracts, medical, hospital and dental procedures preferred February 2019: ConnectiCare wins bronze for contact center of the year (up to 100 seats) – financial services industries and silver for customer service management team of the year. View them here. (R) • Proficient with MS Office (Word, Excel, Powerpoint, Outlook). 2273. . We find that in most cases, the My company has a lot of open positions! If you are interested, click this link. (R) • Additional years of related experience/specialized training may be considered in lieu of educational requirements. Teladoc doctors are not your regular doctors, but this virtual care service is available 24 hours a day, seven days a week. A Customer Service representative will be happy to help. yupop via ezlwe osb zxna xibu wyfxh jiho dnw irqee